URGENT DISPENSE FAULT?
07807 708744
Monday–Friday, 9am–5pm
Out-of-hours support may be available. Text preferred. Emergency rates may apply.
Call for urgent supportREPAIRS & FAULT FINDING
Draught beer fault finding.
Start with the cause.
Beer Care provides practical fault finding and repair support for commercial draught beer dispense and cooling problems across North Wales and the North West.
Telephone triage may be the right first step. Attendance and response times depend on location, urgency, existing work and equipment requirements.
REAL-WORLD SUPPORT
Commercial dispense equipment in a working cellar environment.
IMMEDIATE SAFETY
If there is an immediate safety concern, deal with that first.
If you suspect a gas leak, electrical hazard or another immediate safety risk, follow the venue’s emergency procedures and keep people away from the affected equipment or area. Do not wait for Beer Care before dealing with an immediate safety risk.
Only isolate equipment if it is safe and appropriate for you to do so. For an ordinary dispense or cooling fault without an immediate safety risk, contact Beer Care for technical support.
COMMON PROBLEMS
Different symptoms can have different causes.
The symptom is a starting point—not a diagnosis. Beer Care checks the system context before recommending adjustments, repair or replacement.
01
WARM BEER / COOLING PROBLEMS
Temperature or cooling performance is not where expected.
02
INCONSISTENT DISPENSE
Poor or unstable dispense performance at the bar.
03
PRESSURE PROBLEMS
Dispense behaviour suggests gas or pressure setup should be checked.
04
EQUIPMENT FAULTS
Coolers, dispense equipment or associated components may not be operating normally.
05
RECURRING PROBLEMS
The same issue keeps returning after temporary fixes or adjustments.
06
SYSTEM CHANGES
A fault appears after equipment, cellar, product or setup changes.
BEFORE YOU CALL
A few details can make the first conversation more useful.
Have these details ready when you call or email Beer Care, along with photographs where useful.
01 — Venue name and location
02 — What the fault looks like
03 — When it started
04 — Whether all products or only part of the system are affected
05 — Whether cooling equipment appears to be running
06 — Any recent system or equipment changes
07 — Photographs, where useful
08 — Whether the venue is currently trading
09 — Whether there is any immediate safety concern
FAULT FINDING
Diagnose first.
Change parts second.
A structured check helps narrow the likely cause. It does not mean every fault will be resolved on the first visit.
01
UNDERSTAND
Clarify the symptoms, timing and system context.
02
CHECK
Inspect the relevant equipment and operating conditions.
03
ISOLATE
Narrow the problem to the likely cause rather than treating symptoms blindly.
04
REPAIR / RECOMMEND
Carry out the appropriate repair where practical or explain the next required step.
Beer Care engineering support in a real commercial environment.
REAL BEER CARE ENGINEERING
Faults rarely happen in showroom conditions.
Beer Care works on real commercial dispense systems in working cellars and venues, where access, equipment condition, previous changes and operating pressures can all affect how a fault presents.
SUPPORT AREA
North Wales and the North West.
Beer Care provides draught beer fault finding and engineering support across North Wales and the North West, serving Wrexham, Flintshire, Deeside, Mold, Ruthin, Llangollen, Chester, Cheshire, Wirral and Liverpool, as well as surrounding areas.
Operating hours
Monday–Friday, 9am–5pm.
Out-of-hours support may be available for urgent faults. Text is preferred out of hours; calls may also be made. Response times are not guaranteed. Emergency rates may apply. Availability varies by location, urgency, travel requirements and existing commitments.
View areas coveredNORTH WALES
Wrexham · Flintshire · Deeside · Mold · Ruthin · Llangollen · Wider North Wales
NORTH WEST ENGLAND
Chester · Cheshire · Wirral · Liverpool
PRACTICAL OPTIONS
Repair when practical.
Replace when it makes more sense.
Not every fault requires replacement, and not every failing component is worth repeatedly repairing. Beer Care can assess the condition of the relevant equipment and explain the practical options.
01 — Nature of the fault
02 — Equipment condition
03 — Age
04 — Repeat history
05 — Repairability
06 — Availability of suitable parts
07 — Effect on the wider system
WHEN THE SAME PROBLEM KEEPS RETURNING
Reactive repair should not become the maintenance plan.
Repeated faults can indicate that a system needs a broader review rather than another isolated fix. Beer Care System Care Plans provide scheduled maintenance built around the venue and system.
MAINTENANCE OPTIONS
Visits every two months · Quarterly schedules · Bespoke arrangements
Care Plan customers receive preferential scheduling and preferential rates for additional Beer Care work outside their planned maintenance visits. Scheduling is subject to engineer availability, location and existing urgent commitments.
DIRECT SUPPORT
Got a dispense problem?
URGENT FAULT
07807 708744
Call for urgent supportMonday–Friday, 9am–5pm. Out-of-hours support may be available. Text is preferred out of hours. Emergency rates may apply.
NON-URGENT ISSUE
Talk through the issue with Beer Care.
Call Beer Care Email Beer CareContact Beer Care directly by telephone or email to discuss the issue.